Part 4 of a 5-part micro blog series from our very own Dave Chiaverini, CIC, AAI
Somebody asked me why I rarely, if ever, lose clients. I feel very fortunate for that, but it goes beyond just working for a great firm. And it goes further beyond luck.
Reason #4: Our clients come first.
For me this means I am personally there for them 24/7. Claims don’t always happen during normal business hours. To help set me apart I encourage my clients to call, text or email me anytime they have an issue. When a loss takes place, my clients have enough to worry about. I want them to think of me as their point person, so I can use my resources to get the process started in a timely manner. In the end, I put my clients at the center of decision-making and stay as accessible as possible every step of the way.
Reason #3: We strive to understand our clients’ business.
Any insurance agent can take pages from a policy and generate a quote. However, it is critical for me to understand the inner workings of a client’s organization. By doing this through site visits, a thorough risk analysis, and actual in-person meetings, I learn my clients’ day-to-day operations, which allows me to identify not only their exposure to risk, but their strengths, weaknesses, opportunities, threats and challenges my clients face.
Reason #2: We get to know our clients as individuals.
To me, my clients are not just a policy number or an email address. I get to know them personally and enjoy hanging out with them. Sure, understanding someone’s personality makes good business sense, but it’s imperative to also get to know them as a person. Having fun along the way is important to me and allows me to take the relationship to another level.
Reason #1: We have a unique service model.
Our success is mostly driven from within, which in turn fuels our higher than normal client retention. Unlike most insurance agencies, we work as a team. That means I bring more than just myself to our client’s relationship. Based on the intricacies and complexities of each particular client, we build a team who is most well-versed in particular coverages, industries, risks, etc. My clients are treated and viewed as more than just clients. When they partner with us, I advocate for them.
If you are looking for an unmatched service platform where we could help each other grow and have fun along the way, then we need to talk!